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Articles in French

Knowledge management – improving the use of knowledge within a company
An often neglected, but extremely important resource in every company is the knowledge found in the em­ployees and structures of the organisation. Specific knowledge management can help to make better use of this. A whole range of software tools is available for this purpose today.

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Kings need looking after, too – Customer relationship management is quite a complex issue
One has to know one’s customers to serve them properly. In larger companies this insight has led directly to so-called customer relationship manage­ment (CRM). The question is simply how to develop and implement successful CRM concepts.

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Ephemeral Archives
Nothing lasts forever - data storage is no exception. The mountains of data that we accumulate worldwide grow taller every day. Managing them is just one of the challenges they pose, and not the most formidable: a much more serious problem is the fact that a large part of these records could be lost - if something is not done to prevent it.

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